Returns & Exchanges
At Carets, we want you to feel confident in every step, which is why we offer a 365-day return policy on all unworn items in their original packaging. We provide free shipping for all domestic exchanges and returns to ensure you find your perfect fit without any extra stress.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the unworn footwear back in its original box with all included accessories and secure it inside a shipping mailer.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing